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FAQ's

Find answers to our most frequently asked questions

Do you have a deposit option?

Yes. All ticket can be purchased using the Pay Deposit option on the event listing. Deposit balances must be paid no later than 14 days prior to the event taking place. 

 

I haven't received my tickets?

We do not issue tickets in the post. Your booking confirmation email acts as your ticket for the event. Please bring a printed copy or a screenshot on your mobile phone to show on arrival. Please contact us ASAP if you have lost your booking email.

What do I need to bring?

We provide tea and coffee on all of our events. You may wish to bring your own snacks and soft drinks. Strictly NO ALCOHOL. You may also bring your own torches and any ghost hunting equipment you may have to use on free time at the end of the night. Free time is venue dependent and can not be guaranteed.

I can no longer attend the event. Can I have a refund or transfer?

No. As of 1st June 2022 we are no longer accepting any requests for refunds or transfers under any circumstances. This is in line with guidance from Citizens Advice and Resolver. Please see our T&C's page for further details.

Can I transfer my ticket to someone else if I am unable to attend?

Yes. You may offer your tickets to friends or family members if you are unable to attend. You must notify us as soon as possible and provide a contact number and email for the new guests so we can update our lists of those attending the event. 

 

Do you have an age limit on events?

All age limits are listed on each event. Please make sure you are aware of the age limit prior to booking. You will not be eligible for a refund if you book tickets for someone who is underage. Some of our events have a minimum age of 16, some of our events have a minimum age 18. Anyone under the age of 18 MUST be accompanied by a legal parent or guardian. Parents or Guardians must also purchase a ticket to attend the event.

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